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Wellness Retreat
Wellness Retreat
12-15th October 2026
Kangaroo Valley, NSW
4 days, 3 nights

Privacy Policy

This Privacy Policy was updated on Saturday 27th June 2026. We may update this policy from time to time. 

 

Our Commitment to Your Privacy

The Horizon Experience (ABN 65 646 407 371), trading as HORIZON ('we', 'us', 'our'), understands that your privacy is important to you. We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, including through our website at horizonexperience.com.au, our Instagram account @thehorizonretreat, and when you attend or enquire about HORIZON retreat experiences.

 

By using our website or engaging with our services, you consent to the collection and use of your personal information as described in this policy.

 

1. What Personal Information We Collect

We only collect personal information when we need it to provide our services, run our events, or comply with the law. The information we may collect includes:

 

When you contact us or enquire about HORIZON:

  • Your name and contact details (email address and/or phone number);

  • Any information you include in your message or enquiry.

 

When you register your interest or purchase a ticket:

  • Your name, email address, and any other information you provide in the registration or booking form;

  • Payment information (processed securely via third-party payment providers. We do not store credit card details);

  • Information provided in your Medical Questionnaire or Participant Agreement.

 

When you enter a competition or giveaway:

  • Your Instagram username and publicly visible profile information;

  • Comments submitted on our giveaway post;

  • Email address, if voluntarily provided as a bonus competition entry via the form on the HORIZON website

 

When you visit our website:

  • Technical information such as your IP address, browser type, and pages visited, collected via cookies and similar technologies (see Section 5).

 

When you interact with us on social media:

  • Publicly visible information from your social media profile when you engage with our content, tag us, or message us directly.

 

2. How We Use Your Personal Information

We use your personal information to:

  • Provide, manage, and improve our retreat experiences and services;

  • Respond to your enquiries, questions, or complaints;

  • Process registrations, bookings, and payments;

  • Administer competitions and giveaways, including verifying eligibility and contacting winners;

  • Send you information about HORIZON events, updates, and offers where you have consented to receive such communications;

  • Ensure the health, safety, and welfare of retreat participants;

  • Comply with our legal obligations;

  • Analyse and improve our website, content, and marketing;

  • Manage our business operations and records.

 

We do not use automated decision-making or profiling tools in our processing of your personal information.

 

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your information with:

 

Service providers and contractors:

Third parties who assist us in operating our website, processing payments, delivering services, or running our events, including retreat facilitators, venue operators, and technology providers. These parties are only authorised to use your information for the purpose of providing services to us.

 

Legal and regulatory bodies:

Where required by law, a court order, or regulatory authority, or where necessary to protect the rights, health, or safety of any person.

 

With your consent:

Where you have authorised us to share your information with a specific third party.

 

4. Marketing Communications

We will only send you marketing communications about HORIZON where you have consented to receive them, for example, by submitting your email address as a bonus competition entry by opting in via our website.

 

You can opt out of marketing communications at any time by:

  • Clicking the 'unsubscribe' link in any email we send you; or

  • Contacting us directly at hello@horizonexperience.com.au.

 

5. Cookies & Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience and to collect analytics data about how visitors use our site. A cookie is a small text file stored on your device by your web browser.

 

We use cookies to:

  • Remember your preferences and improve site functionality;

  • Understand how visitors navigate and use our website;

  • Support marketing and analytics (via third-party tools such as Google Analytics and Meta Pixel).

 

You can control cookie settings through your browser. If you choose to disable cookies, some features of our website may not function as intended.

Third-party advertising or analytics services that operate on our site may also use their own cookies. We do not control how those third parties collect or use data — refer to their individual privacy policies for more information.


6. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. Our security measures include:

  • Secure data storage with access controls;

  • Use of reputable, secure third-party platforms for payment processing and data storage;

  • Staff awareness of privacy and data handling obligations;

  • De-identifying or securely destroying personal information when it is no longer required.

 

While we take these precautions, no data transmission over the internet can be guaranteed as completely secure. We cannot guarantee the security of information you transmit to us online, and you do so at your own risk.

 

7. Storage & Retention of Your Information

Your personal information is stored on secure servers located in Australia and/or overseas (including through cloud-based platforms). Where we store or transfer information overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

 

We retain your personal information for as long as necessary to provide our services, fulfil our legal obligations, or resolve disputes. When your information is no longer required, we will securely destroy or de-identify it.


8. Your Rights: Access, Correction & Deletion

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you;

  • Ask us to correct information that is inaccurate, incomplete, or out of date;

  • Request that we delete your personal information, subject to any legal obligations we have to retain it;

  • Ask us to note a statement of correction on your record if we do not agree that a correction is required.

 

To make any of these requests, please contact us at hello@horizonexperience.com.au. We will respond within 30 days. In some cases we may need to verify your identity before processing your request. There is no cost to make a request. If we are unable to fulfil your request, we will write to you explaining why.

 

9. Children’s Privacy 

HORIZON retreat experiences are designed for adults aged 18 years and over. 

 

We do not knowingly collect personal information from children under the age of 18. 

 

If you believe we have inadvertently collected information from a minor, please contact us at hello@horizonexperience.com.au and we will take steps to delete it promptly.

 

10. Privacy Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so we can try to resolve it directly.

 

Contact Us

Email: hello@horizonexperience.com.au. We aim to respond to all privacy enquiries and complaints within 30 days.

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

GPO Box 5218, Sydney NSW 2001

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Website: www.oaic.gov.au

 

11. Legal Basis for Processing 

We collect and use your personal information on the following legal bases:

  • To perform our contractual obligations to you, for example, to manage your retreat booking or competition entry;

  • To comply with legal obligations under Australian law;

  • Where we have your consent, for example, to send marketing communications;

  • For our legitimate business interests, for example, to improve our services and communicate with our community, where those interests are not overridden by your privacy rights.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically. Continued use of our website or services after an update constitutes acceptance of the revised policy.

 

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

The Horizon Experience (ABN 65 646 407 371)

Email: hello@horizonexperience.com.au

Website: horizonexperience.com.au

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