Retreat Terms & Conditions

The Horizon Experience (ABN 65 646 407 371), trading as HORIZON, operating at horizonexperience.com.au

 

The following terms, together with the Privacy Policy, and any other additional terms and conditions provided throughout the Website, Retreat Registration Pages or otherwise form the Terms and Conditions for your use, participation and attendance at our Retreat.

 

Crucially, your participation in any Retreat is also subject to your explicit agreement to and signing of the separate ‘Participant Agreement & Release of Liability’ (the ‘Waiver’). The Waiver details important provisions regarding assumption of risk, release of liability for recreational services, medical authority, and indemnity, which are binding upon your attendance.

 

Please carefully read these Terms and Conditions and the Waiver before you register for participation and attendance at a Retreat.

 

Digital Execution of Waiver

 

By proceeding with registration, you acknowledge that the separate Participant Agreement & Release of Liability (“Waiver”) will be presented to you for electronic signature. Your registration will not be confirmed until you have executed the Waiver via our digital signature platform. You warrant that the signature you provide is your own, legally binding, and that you had the opportunity to review the Waiver in full before signing.

 

1. Registration And Payments

 

You agree that all commercial terms regarding the Retreat shall be noted in the applicable HORIZON web pages. For clarity, in respect of your registration for such Retreats, the following additional terms shall apply thereto:

The rates per individual for the Retreat is $2,400

The rate per person sharing a room is $1,900

 

To secure your booking, payment of 50% is required on registration to reserve your place.

The balance of 50% in payable 60 days in advance,

If the booking is within 60 days of the retreat, the full 100% is payable

 

1.1 Payment Plans

HORIZON offers payment plans via direct invoicing. Guests may pay in 4 installments if required. To arrange a payment plan, please contact us via email at hello@horizonexperience.com.au prior to registration.

 

Cancellation & Booking Transfer Policy

Running a boutique retreat experience involves significant advance commitments to venues, facilitators, accommodation, catering, travel logistics, and curated experiences. To protect the quality, intimacy, and sustainability of our retreats, all bookings are subject to the following cancellation conditions.

 

1.2  Refund Policy

To ensure the quality and intimacy of our retreats, we make substantial non-refundable commitments to our venues, facilitators, and partners well in advance.

 

Accordingly, all retreat payments and deposits are final and non-refundable, to the extent permitted by applicable consumer protection legislation.

 

No refunds will be issued for cancellations, non-attendance, changes of mind, illness, injury, personal circumstances, travel disruptions, or failure to attend, except where a refund is required by a non-excludable guarantee under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law

 

1.3 Name Change (Third-Party Transfer)

A booking may be transferred to another individual (name change only), subject to approval.

An Administrative Re-onboarding Fee applies to cover the manual work involved in onboarding a new participant, including health documentation, dietary requirements, rooming lists, guest communications, and retreat preparation.

 

Requests must be submitted no later than 21 days prior to the retreat start date.

 

Name changes within 21 days are not permitted.

 

An AU$100 Administrative Re-onboarding Fee applies.

 

A Booking Transfer Form must be completed and signed by both the original guest and the new guest.

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2. Attendance And Participation

 

You hereby warrant, represent and agree that you will always abide by and maintain reasonable, proper and professional standards of action and interaction with HORIZON, the Retreat, Associated Parties and all third parties attending the Retreat. To this end, you agree to never harm, harass, discriminate, bully or otherwise inflict pain or stress upon any such person prior to, during or after your attendance at the Retreat. Your responsibilities as a participant, including adherence to safety instructions and prohibitions on certain substances, are further detailed in the ‘Participant Agreement & Release of Liability‘. To avoid any doubt, HORIZON and its Related Parties hereby reserve the right to cancel, void or vacate your person from any Retreat location at its sole discretion upon which you shall not be entitled to any compensation or recourse therefrom.

 

3. Medical Clearance

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a) If, in our sole discretion, your answers to the Health Questionnaire indicate any potential health risk, we may require you to obtain written clearance from a registered medical practitioner before you attend any Retreat activities.

b) You must provide that written clearance no later than 14 days before the Retreat start date (or such earlier date as we notify). Clearance may be emailed to us in PDF or photograph format.

c) If you do not supply satisfactory medical clearance by the required date, we reserve the right to cancel or postpone your booking under our Cancellation & Transfer policy (and, if cancelled, treat any deposit as forfeited in accordance with those terms), or require you to withdraw from certain high-risk activities on-site.

d) Any medical information you provide will be handled in accordance with our Privacy Policy and used only for assessing your ability to participate safely.

 

4. Content Release

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During your attendance and participation at the Retreat, Horizon and its Related Parties may capture photographs, video, and audio recordings. By registering for and attending the Retreat, you consent to Horizon using your image, voice, and testimonials for marketing, promotional, or educational purposes, without further compensation or notice. This consent is a condition of attendance. For full details, please refer to Section 8 ('Media & Intellectual Property') of the 'Participant Agreement & Release of Liability.’

 

5. General Liability Release

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You hereby release HORIZON, its employees, directors, agents, suppliers, related companies, partners, venues, sponsors, advertisers and all associated entities (“Associated Parties”), from any and all claims, liabilities, loss to property, damages, injuries and other liabilities that may arise out of or in connection with your purchase and/or participation in any aspect of the Retreat.

 

6. Privacy Policy

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In using the Website, you may give us personal information in which you have certain rights including your name, email address, age, occupation, address, telephone number or in some instances, your financial details. By using the Website, you grant us consent to use your personal information in accordance with our privacy policy and you acknowledge that our privacy policy forms part of these Terms and Conditions.

 

7. Force Majeure

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HORIZON will not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, fire, pandemic, government restrictions, venue unavailability, or facilitator illness ("Force Majeure Event"). In the event of a Force Majeure Event, HORIZON will make reasonable efforts to reschedule the Retreat or offer an alternative resolution, but is not obligated to provide a refund except where required under the Australian Consumer Law.

 

8. General

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You may not transfer, assign, charge, sub-license or otherwise deal in any of your rights or obligations arising under these Terms and Conditions. Any attempt by you to do so will be null and void. We may transfer, assign, charge, sub-contract, sub-license or otherwise deal in any or all of our rights or obligations arising hereunder, at any time providing that such action does not serve to reduce the guarantees benefiting you hereunder.

 

The limitations of warranties and liability hereunder protect all our third-party suppliers and venues.

 

These Terms and Conditions, when read together with the ‘Participant Agreement & Release of Liability’ waiver and the Medical Questionnaire, constitute the entire agreement between us and you in relation to the Retreat and your attendance therein, and collectively supersede all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between us and you in relation to the Retreats.

 

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the courts of New South Wales.

 

These Terms and Conditions are subject to change at any time. Last updated July 1 2026.